Listd sends and receives SMS at +1 (570) 664-9798. It’s the only number we text from. If you get a message claiming to be Listd from a different number, treat it as a phishing attempt and report it to us.

You can reply to that number and a real person will read it — it’s a normal way to reach support.

Transactional account notifications only. Listd does not send marketing, promotional, or advertising texts. Specifically:

• Phone verification codes — the one-time code you request when adding a phone number to your account.
• New message alerts — when another member replies to you about a listing.
• Rental updates — booking paid, upcoming pickup, return reminders, and status changes on a rental you’re part of.
• Payout notifications — when money from a rental is on its way to your bank.
• Listing and account status — if a listing is approved, flagged, or removed, or if there’s a problem with your account.

We only text a number you gave us yourself. You add a phone number in your account settings, verify it with a one-time code, and consent to notifications at that point. We do not buy, rent, or import phone number lists, and consent is never a condition of buying or selling on Listd.

Variable. Message frequency depends entirely on your own activity — we text you when something happens on your account, not on a schedule. A quiet week means zero messages; an active rental with a chatty counterparty means several in a day. There is no recurring campaign or newsletter.

Reply to any Listd text with one of these words:

• STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) — we stop texting you. You’ll get one final confirmation: “You’re opted out of Listd SMS. Reply START to re-enable.”
• START (also UNSTOP or YES) — turns messages back on. We reply: “You’re opted in to Listd SMS. Reply STOP to opt out anytime.”
• HELP (also INFO) — we reply: “Listd: peer-to-peer marketplace alerts. Help: support@listdmarket.com. Reply STOP to opt out.”

Opting out is immediate and permanent until you opt back in. You can also turn SMS off in your account settings, or email support@listdmarket.com and we’ll do it for you.

Opting out of SMS doesn’t close your account. You’ll still get email notifications and can still read messages at /messages.

• Message and data rates may apply. Listd doesn’t charge you for text messages, but your mobile carrier may, depending on your plan.
• Carriers are not liable for delayed or undelivered messages.
• Delivery is not guaranteed. Don’t rely on SMS as your only channel for something time-sensitive — the same information is always available in the app.
• Supported carriers include the major US networks. Availability may vary by carrier and device.

We never share your phone number or SMS content with third parties for marketing purposes. We don’t sell it, and we don’t rent it.

Your number is shared with exactly one party: Twilio, the licensed messaging provider that transmits our texts, acting as our processor under contract. Mobile opt-in data is not shared with anyone else. We keep a log of messages sent to your number for delivery troubleshooting and abuse investigations.

Other members never see your phone number from a listing or a message thread. The one exception is a paid rental, where the renter and owner see each other’s contact info during a limited window around the rental dates — see Renting.

Full detail in our Privacy Policy and the list of subprocessors we use.