Ordinary sales happen in person and Listd never touches the payment. Rentals are different: the renter pays by card through Listd, which is what makes the rental agreement, the refundable deposit, and Listd Protect enforceable. Paying an owner off-platform to skip the fee means none of those protections exist for either of you.

If you’re renting something (renter)

You pay an 8% service fee on top of the rental subtotal, plus any refundable security deposit the owner set, plus the Listd Protect tier you choose.

• Rental subtotal = daily rate × number of days
• + 8% renter service fee
• + refundable deposit (returned on clean return)
• + Listd Protect fee, if you pick a paid tier

Example: a $100 rental subtotal means an $8 service fee, so $108 plus any deposit.

If you’re renting something out (owner)

A 5% platform fee is deducted from your payout. You never pay us separately and you never get an invoice.

• Payout = rental subtotal − 5%
• Example: a $100 subtotal pays out $95. The renter’s $8 service fee is not part of your payout.

So on a $100 rental, Listd’s total take is $13 across both sides, and a slice of that is swept into the Listd Guarantee fund.

Payouts run on Stripe Connect. Before you can list something for rent you’ll connect a Stripe account — a short onboarding where Stripe collects your bank details and the tax identity information it’s legally required to collect.

• Listd never sees your bank account number. That lives with Stripe.
• The renter’s charge is routed so your payout transfers to your connected account automatically. Stripe controls the deposit timing to your bank.
• You’ll also need ID verification to rent items out.

Every booking is governed by the Listd Rental Agreement, which the renter accepts at checkout. It covers the rental period, permitted use, who is responsible for damage, late returns, and how the deposit is applied. The version in force is frozen onto your booking, so a later edit to the agreement doesn’t change the deal you agreed to.

At checkout the renter picks a Listd Protect tier, which caps what Listd will cover if the item is accidentally damaged during the rental period.

• Basic — free, included with every rental. Covers up to $100 per claim.
• Standard — $3 or 5% of the subtotal, whichever is greater. Covers up to $500 per claim.
• Premium — $8 or 10% of the subtotal, whichever is greater. Covers up to $2,000 per claim.

Read what isn’t covered before you rely on it — wear and tear, misuse, and prohibited use are excluded. The Listd Guarantee is a separate discretionary goodwill fund we can draw on when a qualifying rental goes wrong.

If one side pays and books and the other side simply doesn’t turn up, we charge a no-show fee:

$5, or 10% of the rental subtotal — whichever is larger.

On a $30 rental that’s $5. On a $200 rental it’s $20. The fee exists to make booked time mean something; it isn’t a profit center. Report a no-show from the rental’s own page, which you can reach from your rentals, and we’ll review it before anything is charged.

Phone numbers stay hidden until they’re actually needed, so nobody can harvest contact details by starting bookings they never pay for. The renter and owner see each other’s contact info when all of these are true:

1. The rental is paid. No payment, no contact info.
2. It’s within 24 hours of the start date. Unlocking happens at T−24h, not the moment you book.
3. It’s no more than 72 hours past the end date. After T+72h the window closes again.

Before and after that window, keep using Listd messages — they work the whole time and give you a record if something is disputed.

Everything currently available to rent is at /rent. Your own bookings, as renter or owner, are at /account/rentals.